Terms and Conditions

Welcome to Komalam!

These Terms and Conditions ("Terms") govern your use of the website komalam.com (the "Site") and the purchase of any products from Komalam ("we," "us," or "our"). By accessing our Site or purchasing our products, you agree to be bound by these Terms. Please read them carefully before making a transaction.

1. General Conditions & Eligibility

  • By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we suspect fraudulent or unauthorized activity.

2. Products and Pricing

  • Accuracy of Products: Komalam offers both carefully curated items and exclusive, in-house manufactured apparel (including women’s sarees/kurtis and men’s kurtas/pyjamas). We make every effort to display the colors and details of our products as accurately as possible. However, actual colors may vary slightly depending on your monitor/screen settings.

  • Pricing Policy: Our core philosophy is to provide maximum comfort at a fair, right price. We reserve the right to modify prices or discontinue products at any time without prior notice.

  • Errors and Omissions: In the rare event that a product is listed at an incorrect price or with incorrect description due to a typographical error, we reserve the right to cancel or refuse any orders placed for that item, even if the payment has been processed. If your payment has already been made, we will issue a full refund.

3. Orders and Payment Security

  • Order Acceptance: Receipt of an electronic order confirmation does not signify our final acceptance of your order. We reserve the right to limit order quantities or cancel an order for reasons including but not limited to stock unavailability or payment verification issues.

  • Secure Payments: We prioritize a seamless and secure shopping experience. All payments made on our website are processed through authorized, secure third-party payment gateways (supporting UPI, Debit/Credit Cards, Net Banking, and applicable international currencies).

  • Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Shipping, Delivery, and International Orders

  • Domestic Shipping: We aim to process and dispatch orders promptly to ensure seamless delivery across India. Delivery timelines are estimates and may vary based on your location and logistics partners.

  • Global Vision & International Shipping: As part of our commitment to taking Indian culture global, we may offer international shipping. International customers are solely responsible for any customs duties, import taxes, or local clearance fees levied by their respective countries.

5. Returns, Exchanges, and Refunds

Our goal is your complete satisfaction so that you happily shop with us again.

  • Our specific policies regarding timelines, return eligibility, and exchange procedures for apparel are detailed in our Return & Refund Policy.

  • Items must be returned in their original, unwashed, and unworn condition with all tags intact to qualify for an exchange or refund.

6. Intellectual Property

  • All content included on this Site, such as text, graphics, logos, button icons, product images, digital downloads, and in-house apparel designs, is the exclusive property of Komalam and is protected by Indian and international copyright laws.

  • You may not replicate, modify, distribute, or commercially exploit any material or designs from this Site without explicit written permission from us.

7. Limitation of Liability

  • Komalam shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or the inability to use our website, or from products purchased through the site beyond the actual purchase price of the product.

8. Changes to Terms and Conditions

  • We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes.

9. Governing Law

  • These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Santipur, Nadia, West Bengal, India.

10. Contact Information

Questions about the Terms and Conditions should be sent to us at:

  • Email: shop.komalam@gmail.com

  • Phone: (+91) 9242226535

  • Address: 144/2 HAJI DIN MAHAMMAD STREET, BERPARA, SANTIPUR, NADIA, WEST BENGAL, INDIA, PIN - 741404