Privacy Policy

Effective Date: May 30, 2026

Welcome to Komalam (accessible from komalam.com). We highly value the trust you place in us, and we view our customers as the ultimate cornerstone of our business family. Protecting your personal information and maintaining your privacy is our absolute priority.

This Privacy Policy describes how Komalam collects, uses, processes, and protects your personal data when you visit our website, place an order, or interact with our customer support. By using our website and purchasing our products, you consent to the data practices described in this policy.

1. Information We Collect

To make your shopping journey fast, smooth, and hassle-free, our website operates on a No-Login (Guest Checkout) system. You do not need to undergo a tedious registration process to buy your favorite apparel.

We only collect the essential personal information that you explicitly fill out at the time of checkout to process and deliver your order successfully:

Personal Identification: Full Name.
Contact Information: Mobile/Phone Number and Email ID.
Delivery Information: Complete Shipping and Billing Address.

2. How We Use Your Information

We believe in using your data with absolute honesty and responsibility. The personal information we collect is strictly used for the following purposes:

Order Fulfillment: To safely pack, process, ship, and deliver your handpicked and in-house manufactured apparel (including women’s sarees/kurtis and men’s kurtas/pyjamas) to your doorstep.
Real-Time Status Updates: To send automated notifications regarding your order lifecycle—such as order confirmation, digital invoices, packaging status, courier tracking links, and delivery day updates—directly to your provided Email ID and phone number.
Customer Relationship & Support: To identify your order details instantly and assist you quickly if you reach out to our customer care team via WhatsApp for any support, exchanges, or returns.
Ethical Brand Promotion: To occasionally notify you about our exclusive festive collection launches, special discounts, or exciting brand updates that add value to your wardrobe.

3. Data Protection: NO Third-Party Selling or Misuse

Absolute Privacy Guarantee: We firmly promise that we DO NOT sell, rent, trade, share, or leak your personal information to any third-party marketing agencies, external data brokers, or advertisers. Your data stays securely within our internal system.
Zero Misuse Policy: Your information is only handled by our trusted internal team to facilitate your orders and enhance your shopping experience. We treat your personal details with the utmost care, preventing any form of data misuse.

4. Razorpay Secure Payments

All online payments on our website are processed through Razorpay, India's leading, highly encrypted, and secure payment gateway.

No Financial Storage: Komalam never stores, views, or captures your sensitive financial details, including credit/debit card numbers, UPI PINs, net banking passwords, or CVV codes.
All monetary transactions are processed in a highly secure environment managed by Razorpay, complying with PCI-DSS data security standards.

5. Future Website Upgrades & Account Continuity

As Komalam scales to serve you better, we plan to update our website in the future to introduce a comprehensive User Login and Profile System.

To ensure you do not lose your past purchase history and can easily access your data when the upgrade rolls out, we may securely retain your historical contact information.
We may contact you via Email or Phone/SMS at that time to assist you in smoothly setting up or transitioning to your new user account. Even after this digital transition, our core promise of absolute data protection will remain unchanged.

6. Marketing Communication Preferences (Opt-Out)

We want our relationship with you to be built on comfort, not spam. If you receive promotional emails from us and wish to stop receiving them in the future, you can easily click the "Unsubscribe" link present at the bottom of any promotional email we send. Your preference will be updated immediately.

7. Contact Us

If you have any questions, concerns, or require clarifications regarding this Privacy Policy or your personal data safety, please do not hesitate to contact us:

Email: shop.komalam@gmail.com
Official WhatsApp Support: (+91) 9242226535
Mailing Address: 144/2 Haji Din Mahammad Street, Berpara, Santipur, Nadia, West Bengal, India, Pin - 741404